A little ticked at Garmin!

[stoked]

I don't know if anybody else has noticed, but garmin has chaged their " yes sir " "easy going" attitude about taking back dog collars.

When we had all DC20'S they never questioned anything, it was always easy to send a collar back and get a new one with no questions asked.

Now that we're running all DC30'S, apperently, some big wig called a company meeting with their outdoor department and told them that if anybody trys to send in a DC30 to try and troubleshoot the problem over the phone with the customer.

example: take baseplate off and unplug from the bottom of the unit and wait one minute and plug back up. apperently this is suppose to reset the unit. OR, They will send you another battery pack that you have to change out.

It's taken me 3 calls to get one collar sent back. Today, I very nicely told the guy that im busy and i'm not a dog collar repair man and that i don't have time to troubleshoot collars. I then told him what a pain in the rear it is to get in touch with them unless you call at 800am which is hard for me because i work nights and im usually sleeping by that time.

He then caught an attitude and I flat out said look...my collars are under warrenty and ive tried to do what you guys have asked me to do 3 times now. I then told him that i was tired and im not trying to do anything else to the collar and demanded an RMA number. this number is needed to return the collar. If you don't get one, your collar will be lost. Mine have before.

So yeah, just kinda wondering if anybody else has been dealing with their mess.

DC30'S Work well, but sometimes I have one quit working....


Here's their address if you need to send a collar in and don't have it. I'm sure some of you do.

Garmin Int.
1200 East 151 Street
Olathe, KS 66062
Dockdoor # 29 (They sometiems give different dockdoor numbers)

Then you put attention RMA # ________

[Wormy Dog Kennels]

Just had one of my 30's crap out, called them and they did trouble shoot, it found the problem, and now he said all i have to do is get RMA number, and send itback for a new one i hope this aint no BS, if it is Kansas is kinda far from east texas but i might have to go up there and give them a good ole' east texas judi chop............LOL

[stoked]

haha...yeah, some you might not have a problem with, but others are pretty stern with the troubleshooting process.

it's not how it was with the dc20's....all you heard was yes sir..yes sir...no problem....cause people were pizzed..

I paid about $8 to send it back and insure it for $200. it will probably never get lost, but if it does, you'll thank yourself later.

[Bryant]

I've sent four dc-30's in (two this week) and haven't had any problems other than the inconvience of not having my gear.

I don't do the trouble shooting deal...*IF* by chance taking the battery out and putting it back in gets it going in my opinion that's addressing the symptom and not the problem.   Something caused it to go offline, and THAT'S what needs to be addressed.  If they request you try the reset, simply say you already have.

Oh....and they also told me to JUST send in the collar...no accessories, charger or whatever.  In that case, I also took it upon myself to switch out the two good antennas of the collars I sent in with two of the many broken ones I have laying around.  We'll see...

[Cutter Bay Kennels]

This is where buying them from Conkey's Hound Supply would have helped you.  Bruce would have just fixed or replaced the collar. 

www.ConkeysOutdoors.com

[jhy]

I just box them up and exchange them next door at bass pro. Absolutely no trouble out of them.

[hoghunterdfw]

Seems like they will try and hassle you with the troubleshooting, but if you replace the battery pack which is EASY anyways, and it still doesnt work they have been more than willing to replace them... at least SO FAR

[johnf]

they were so easy with the dc20s because they knew they were crap from the start! i think they let every one be the test dummies

[stoked]

Well, im glad some of you are having better luck than I have.

Another thing that's been tickin' me off about the DC30'S is the way they charge.

You have to sit there and play with the stupid thing for 10 minutes to get some of your collars charging.

Cleaning it sometimes is not enough!

I'll give you guys a little tip that has really helped me charge my collars lately.

Take your pocket knife out and (with a sharp edge) gently scrape the two power points on the dc30 itself. Works like a champ. just dont shave the metal off.

hope this helps you guys.

[stoked]

well, i tell you what...he sure wasn't singing this tune on the phone! That's for dang sure...

Here's the address if you guys don't know it...Like i said, dockdoors may vary...





Thank you for contacting Garmin International!

 

I am happy to help you with this. It sounds like your unit will need to come in for repair. You will have the remainder of your one year warranty or a 90 warranty on it, whichever is longer. Please ship your unit with no accessories or anything bought separately as you will not get anything back, but a repaired/exchanged device, to:

 

Garmin International

Dock Door #29

Attn RMA#W5******

1200 E 151st St

Olathe, KS  66062

 

It takes 7 - 10 days from the day we receive your unit to have it repaired and ship it back to you.

 

If you have any additional comments or questions, please do not hesitate to contact us via email or at the number listed below.

 

Best Regards,


Ty K. -- Product Support Specialist
Garmin International
1200 E 151 St.
Olathe Ks, 66062
1-800-800-1020
www.garmin.com
Fax 913-440-8280 Attn: Ty K.

[hoghunterdfw]

I got a better trick that Marvin (ladogos) showed me that works really well and now I never have problems with getting my units to charge.  After you clean them up good with a tooth brush so that they are charging good.  Then when they are done charging just wrap them up with electrical tape.  The tape covers the contact points and they  never get dirty or exposed to all that mud and crap.  And as a bonus I use different colored electrical tape for each one of my collars so that it is easy to identify which one is which.

[make-em-squeel]

YES! electrical tape works great, I only use a pinky finger sized strip and replace it every hunt or two  b/c it is easier to re- charge between hunts. Thanks ladogos saved my Garmin 

[stoked]

I got a better trick that Marvin (ladogos) showed me that works really well and now I never have problems with getting my units to charge.  After you clean them up good with a tooth brush so that they are charging good.  Then when they are done charging just wrap them up with electrical tape.  The tape covers the contact points and they  never get dirty or exposed to all that mud and crap.  And as a bonus I use different colored electrical tape for each one of my collars so that it is easy to identify which one is which.

Sounds like a good idea, i was thinking of different colored ducktape last night. I was thinking about wrapping a small piece around the antenna's.

Yeah, i turn my power points to the dogs chest. keeps them pretty clean. If you put them outside, they are always full of mud.